Welcome to Blueberry
We are always striving to provide the best possible customer experience; we have therefore tried to make our terms both straightforward and informative. If you have any questions or comments, please do not hesitate to contact us.
Terms and Conditions
This document is currently available in the English language only.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 319th May 2019.
1. About Us
This website is owned and operated by Martin and Angela Neal, trading as Blueberry, 3 Holloway Street, Minehead, Somerset, TA24 5NP.
If you require assistance, please email: [email protected] or telephone us on: 01643 707439.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not me our legal obligations, please contact us.
2. 1.1 Placing an order online.
All prices are stated in £GBP. The price shown is the total price (including any applicable taxes), excluding the cost of delivery.
Currently, www.withlovefromblueberry.uk sells to UK customers only.
Once you have selected the item(s) you wish to purchase, you can place your order by completing the checkout process. You may either register an account with us, or checkout as a guest. You can choose to Check Out via Paypal or make a payment offline e.g. by phone, or in-store if you are collecting your order from us. If you select offline payment you will not be required to pay at this stage. Please note that offline payments need to be made to us before we can despatch your order (if selecting delivery).
lf you make a mistake, you can modify the information provided by clicking on the relevant section e.g. delivery address. Once you have provided us with the necessary information, click the Make Offline Payment, Checkout, or Checkout with Paypal button, as appropriate.
When placing an order, you agree that any and all information given is accurate and complete. Please ensure that everything is correct before clicking the relevant button
If paying via PayPal,You may either log in to your PayPal account or checkout as a guest. Your order will be placed with us when you click the Buy Now button. You do not need a PayPal account to issue payment to us.
2.1.2. Acceptance of Order
When you place an order, you are making an offer to buy goods from us. We will send you an email to confirm receipt of your order. This will include you order ID number. Once we have checked the price and availability of the goods, we will email you to confirm acceptance of your order, and that a contract has been made between us. You must check all the details carefully and contact us as soon as possible if any details are incorrect.
In the unlikely event that the goods are no longer available, we have made a pricing mistake, or have been unable to obtain authorisation of payment, we will advise you of this. You will not receive an email confirming acceptance of your order and there will be no contract between us.
Any payment already received by us will be refunded.
The total cost of the order is the price of the products ordered plus the delivery charge. No VAT is added to the cost.
Currently, Blueberry accepts card payments by phone, or online payments processed by PayPal
As online payments through PayPal are made on PayPal’s secure site, we do not have access to, or store, your financial information. Payments can be made using major credit/debit cards or your PayPal account. Please not that you do NOT need a PayPal account to purchase from us. Please see www.paypal.com for further information regarding PayPal payments.
Standard delivery is charged at £3.95
For orders over £35 postage is free.
Delivery within the Minehead area is free of charge.
We make every effort to deliver all products within 3-10 working days of your order. Where this is not possible, we will notify you and agree a schedule for delivery. All deliveries are despatched via Royal Mail’s Signed For (Second Class) Service. Upon despatch we will provide you with an estimated delivery date and postal reference number by which to track progress of your order.
Deliveries can only be made to you at the address provided by you at the time of order. All deliveries require a signature upon receipt.
If the goods are lost or damaged in transit, please let us know promptly.
If you haven’t received your order within the anticipated time frame (2-5 working days of despatch) and haven’t received a card advising of attempted delivery, we would suggest you contact your local sorting office to see if they are holding your parcel for you to collect. To find the contact details for your local Royal Mail sorting office, please call: 0800 740 740.
Royal Mail deliver to 99.9% of UK addresses but may decline to do so where there is a risk to health and safety. Deliveries to island addresses may be subject to delays, depending upon access available by air or sea. Deliveries to the Channel Islands and Isle of Man may also be subject to delays due to Customs checks.
Please be aware that will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
5. Your Right to Change Your Mind.
We hope that you love your purchase from Blueberry. However, if you wish to return any items, you need to be aware of your legal right to change your mind.
We ask you to complete the Returns form on the Blueberry site, or to telephone us, in order to let us know that you wish to return goods to us. You do not need to provide a reason for cancellation/return of your order but we appreciate any feedback that you are willing to offer.
5.1. The 14-day Cancellation Period.
Under the new Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel your purchase at any point until 14 working days after receipt of your order. If it is necessary to send your order via multiple deliveries the cancellation period is effective up to 14 working days after you receive the final item.
Orders may be cancelled by sending us a completed Cancellation Form via email or by telephone. We will acknowledge receipt of such a cancellation by email without delay.
5.2 Returning Your Goods
If your order is not cancelled prior to despatch, you must return the cancelled items to us for a refund, at your expense.
Where items are not returnable by post e.g. due to goods being particularly large and/or heavy, and are likely to require a courier service, we will provide you with the estimated cost of return.
We appreciate that you will need to inspect your purchases upon receipt. However, goods must be returned in saleable condition, packaged adequately to protect against damage, and all labels must remain intact; the original packaging must be provided insofar as is possible. Please provide the delivery note to facilitate processing of your refund.
If you fail to take reasonable care of the goods before they are returned to us, resulting in damage or deterioration, we will charge you for the reduction in value.
We ask you to return the goods within 14 days from the date of cancellation.
Refunds will be paid within 14 days of order return or proof of postage. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If orders have not yet been despatched, you will be refunded within 14 days of cancellation.
5.4 Returns Exemptions
Please note that earrings cannot be returned/refunded for hygiene reasons. Goods that have been personalised or made to your specifications are also exempt from the Consumer Contracts (Information, Cancellation and Additional Charge) Regulations. These items are not eligible for a refund unless they are faulty of you feel that they have been mis-sold.
Exemption from these regulations are stated within all relevant product descriptions.
5.5 Extended Returns Period
During periods of high demand for gift purchases e.g. Christmas, our returns period will be extended. This will be advertised on the website and our terms will be updated for the duration of the offer.
5.6 Statutory Rights
This returns policy does not affect your legal rights, for example if goods are faulty or mis-described.
5.7 Faulty Goods
We try to provide accurate images and descriptions for each of our products on the site. Please be aware, however, that there may be variations in colour between the actual product and its image due to the technology used to view the website. A number of products are made from natural materials and there may be some variation between items as a result. All sizes and measurements are approximate, but given as accurately as possible.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
You will not be liable for cost of returning faulty items to us.
7. If you have a Complaint
We hope that you enjoy your purchase from Blueberry. We aim to provide outstanding customer service and hope that your experience never falls short of expectations. However, we will appreciate any feedback that you are willing to provide.
Should you ever wish to make a complaint, we ask that you contact us directly by phone or email. You may also write to us at:
3 Holloway Street, Minehead, Somerset, TA24 5NP
We will do our utmost to resolve the complaint to your satisfaction.
In the unlikely event that we are unable to do so, you may choose to seek advice from the following organisations:
- The Citizens’ Advice Bureau: www.citizensadvice.org.uk
- Your credit/debit card company (if your purchase was made by a qualifying card-funded payment)
- The European Consumer Centre: www.ec.europa.eu/consumers/redress_cons
If you have purchased from us using PayPal, you may be able to open a dispute under PayPal’s Buyer Protection Scheme. If you are not eligible for reimbursement under Buyer Protection, you can file a dispute through the PayPal Online Resolution Centre. You must do so within 45 days from the date on which you made the payment for the purchase you would like to dispute. If you are a registered UK resident user of PayPal, however, this period is extended to 180 days. For further details regarding PayPal’s resolution services, please click here.
8. Law and Jurisdiction
This legal notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this legal notice are subject to the exclusive jurisdiction of the English court.